Legal
Grievance Policy
How to raise a grievance with Front Wave Research and the redressal timeline.
How to raise a grievance
Step 1: Email support@frontwaveresearch.com with the subject "Grievance: [your name / member ID]". Include a clear description, dates, and any supporting documents.
Acknowledgement & resolution
We acknowledge receipt within 1 business day and resolve grievances within 21 calendar days, in line with SEBI guidelines.
Escalation
If unresolved or unsatisfactory, you can escalate to SEBI SCORES (https://scores.sebi.gov.in/) or initiate online dispute resolution via Smart ODR (https://smartodr.in/).
Compliance officer
All grievances are routed to our designated compliance officer. Contact details are provided on registration and on request.